Ac69 takes your privacy seriously. This document transparently explains how we collect, use, store, and protect your personal data as a member of our betting platform in Malaysia.
Six core principles that shape how ac69 manages and protects your data
Every communication between your device and ac69 servers is protected by 256-bit SSL encryption — the same security technology used by Malaysia's leading banks such as Maybank and CIMB. This means all information you send to ac69, including login credentials, payment details via Touch 'n Go eWallet, GrabPay, DuitNow, and FPX, as well as personal data, is fully encrypted and unreadable by any unauthorised party during transmission.
Ac69 does not sell, rent, or share your personal data with any third party for marketing or any other purpose without your explicit consent. The only circumstances under which data may be shared are when required by Malaysian law, to process financial transactions through legitimate payment providers, or for security purposes in detecting fraud. In all such cases, data is shared minimally and only to the extent necessary.
As an ac69 member, you have full rights to access, amend, or request deletion of your personal data at any time. You may also withdraw consent for any marketing communications simply by updating your preferences in your account settings. ac69 believes your data belongs to you — we only use it for purposes you have agreed to, and nothing beyond that.
All ac69 member personal data is stored on secure servers with multi-layered access controls. Only staff who require access to perform their specific duties are permitted to view the data — and every access is logged and monitored. Your password is never stored in plain text; instead, it is stored as a hash that cannot be decrypted, even by ac69's own technical team.
Ac69 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs how organisations collect, use, and disclose personal data. We take this responsibility seriously and continually review our data management practices to ensure ongoing compliance with applicable laws and regulations in Malaysia.
In the event of a security incident involving your personal data, ac69 is committed to notifying affected members in a timely manner. We have established incident response procedures and a dedicated security team that monitors our systems 24/7 to detect suspicious activity before it escalates into a larger issue.
This Privacy Policy describes how ac69 ("we", "the Company") collects, uses, stores, and protects your personal information ("you", "Member") when you use our betting platform at ac69.best. By registering an account or using ac69's services, you agree to the terms of this Privacy Policy. Please read this document together with Terms and Conditions us.
Ac69 is an online Sports Betting and casino platform operating exclusively for Malaysian players. We offer betting services covering football (Liga Super Malaysia, EPL), badminton, e-sports (MPL Malaysia, MLBB), Live Casino (blackjack, baccarat, roulette), poker, and slots via ac69.best.
In providing this service, we need to collect and process certain personal information about you. We understand that privacy is a sensitive and important matter for every individual — and we take our responsibility to protect your information with the utmost seriousness. This Privacy Policy clearly and transparently explains what we do with your data and why.
Ac69 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of collecting, processing, and storing our members' personal data.
Ac69 collects several categories of personal data from our members. Below is a comprehensive overview of the types of data we collect and how it is collected:
| Data Category | Specific Examples | Collection Methods |
|---|---|---|
| Identity | Name, IC number, date of birth | Registration forms, KYC |
| Contact | Phone number, email | Registration form |
| Financial | EWallet account details, transaction records | Deposit/withdrawal process |
| Technical | IP address, device type, browser | Automatically upon access |
| Usage | Games played, bets placed | Ac69 platform systems |
| Communications | Support chat records, emails | Interactions with the ac69 team |
Ac69 uses the personal data collected solely for the following purposes. We will not use your data for any purpose not listed here without informing you first:
Ac69 processes your personal data on the following lawful bases:
Ac69 does not sell or rent your personal data to any third party. We only share data in the following limited circumstances:
We share data with carefully selected service providers that help us operate the ac69 platform, including:
All of these service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes we have defined. They are not allowed to use your data for any purposes of their own.
Ac69 may be required to disclose your personal data if mandated by law, such as:
Ac69 never sells your personal data, does not share data for third-party advertising purposes, does not allow other companies to send you direct marketing using your data without your consent, and does not disclose your financial information to any party unrelated to the processing of your legitimate transactions.
Ac69 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:
While we take all reasonable steps to protect your data, no online security system can be guaranteed to be 100% secure. You also play an important role in keeping your data safe by keeping your ac69 account password confidential and not sharing it with anyone.
Ac69 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law:
Once the applicable retention period has expired, your personal data will be securely deleted or anonymised in accordance with ac69's established procedures.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and ac69's privacy policy, you have the following rights regarding your personal data:
To exercise any of the above rights, contact the ac69 privacy team by email at support@ac69.best, clearly stating your request. We may require identity verification before processing your request to ensure the security of your data.
Ac69 uses cookies and similar tracking technologies to enhance your experience on our platform. Below is an explanation of the types of cookies we use:
| Cookie Types | Purpose | Period | Can It Be Declined? |
|---|---|---|---|
| Essential Cookies | Session login, security, and core platform functionality | Session only | No |
| Preference Cookies | Saves your language settings, theme, and preferences | 1 year | Yes |
| Analytics Cookies | Analysing platform usage (anonymised data) | 90 days | Yes |
| Performance Cookies | Monitoring and improving platform speed | 30 days | Yes |
You can manage your cookie settings through your browser settings. However, disabling essential cookies may affect the functionality of the ac69 platform. Third-party tracking cookies are not used on the ac69 platform.
The ac69 platform may contain links to third-party websites or services in certain contexts. ac69 is not responsible for the privacy practices of those websites, and our privacy policy does not apply to third-party sites. We encourage you to read the privacy policy of every website you visit.
The ac69 platform is restricted to individuals aged 18 and above and is not intended for minors. We do not knowingly collect personal data from underage individuals. Should we discover that a minor's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. Parents and guardians are responsible for ensuring that children in their care do not access the ac69 platform.
Ac69 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or improvements to how we protect your data. Any material amendments will be communicated to you via email or an in-platform notification at least 14 days before they take effect.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The "Updated" date at the top of this document indicates when the most recent revision was made.
Your continued use of the ac69 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes made, you have the right to close your account before the effective date of those amendments.
If you have any questions, concerns, or wish to exercise any of your privacy rights, please contact the ac69 team through the following channels:
Email: support@ac69.best | Live Chat: Available 24/7 on the ac69 platform | Email response time: within 2 business days. For data rights requests, please clearly state the type of request so we can process it promptly and accurately.
A summary of the rights you hold over your personal data on the ac69 platform
Request a copy of all personal data ac69 holds about you. We will provide it within 21 days of a valid request.
Correct any inaccurate or incomplete data. Basic information can be updated directly in your ac69 account settings.
Request the deletion of your personal data under certain circumstances. Subject to applicable legal retention obligations.
Withdraw consent for marketing or non-essential cookies at any time in your account settings, with no consequences.
Answers to the most common questions about privacy and data protection at ac69
Your data is protected, your transactions are secure, and your privacy is respected. Register a free account today and experience Malaysia's most trusted betting platform for yourself.